HAIR & MAKEUP ARTISTS

We are proud to be aligned with the Sustainable Salons NZ Program. Every appointment contributes to helping the planet, this ensures the ‘waste’ created from your hair service is recycled reused or repurposed (even your hair) so it doesn’t have a negative environmental impact. 

We charge based on the time spent with your stylist for your service.  

We recommend a consultation to get an accurate estimate on how much time will be required for your desired hair outcome and budget.

We offer payment options, like AFTERPAY

Enjoy now, pay in 4 instalments, interest free.

We also offer VIP salon memberships – which is essentially a prepay service. We break down your service cost into small, convenient weekly payments, this locks in your service pricing and while you are active, you incur no price increases. When you come in for your next service you are all prepaid and good to go! 

The benefits are endless, 

- Effortless hair all year with consistent appointments

- Peace of mind, with nothing to pay on the day of your appointment

- Membership perks

- 10% discount on products

- 10% discount on services outside of membership

- Locked in price free from annual price increases for the term of your membership

- “it’s like a Gym membership, but you actually use it!”

All bookings require a booking guarantee 

A booking guarantee is a commitment from you (the guest) that you will follow through with your booking,  your time is secured and will not be passed on to someone else. 

Bookings that are longer than 2 hours require a 50% deposit.

Halcyon has an annual price adjustment on April 1st.

Every April our suppliers slightly increase pricing along with government requirements as inflationary pressures increase costs for everyone. 

IMPORTANT: Reschedule your booking if you are unwell

Sometime life happens and throws an unexpected change your way.

However, we hope you understand that our business is based on selling “time”

and late changes mean we lose the opportunity to provide a service.

We value your time, along with ours and therefore ask that if you need to change or cancel your booking, you give at least 24 hours’ notice.

You will receive an appointment reminder from us 48hrs before your booking time, we require a confirmation ‘Y’ sent back, this secures your booking time (and also gives you the chance to change with enough notice). 

A CANCELLATION FEE of 50% will be charged for changes within a 24hr period, 

A 100% FEE if you fail to arrive for your booking.

The fee will be deducted from your deposit, given as your booking guarantee and an invoice will be emailed for the remainder if necessary.

This will need to be settled before another booking can be made. 

Whether lightening, darkening or seeking coverage of a home or professional colour, permed or relaxed, all these services present their own risk. Past applications are still present in your hair until it is cut off. Even mineral deposits from bore water, metal pipes, medications and our body’s condition can contribute to how your hair reacts. 

Our mission is to ensure you are 100% satisfied because everyone wants to feel beautiful and confident.

If you are not satisfied with our service, please let us know within 7 days. We will do everything in our power to make it right and ensure you are delighted with the result.

If you have any questions about our work, please call us right away. We are driven to help you look and feel amazing. We will make the necessary adjustments.

So that you will always love your hair, we offer revisit/rework, no monetary refunds.

We are a professional team, and we are pleased to have guests work with all team members. If you want a new point of view, or want to try another team member, let us know! We would love to accommodate you in any way we can. 

Please note, our team run on a very tight schedule. Therefore, when you are late for a booking, this affects every booking after yours. If you are late, you will be charged for the missed time, or if we can not complete your booking in the time remaining, you will have to be rescheduled. Halcyon reserves the right to charge up to 50% of the booking time if you need to be rescheduled. 

We understand how challenging it is to find time for yourself. We also understand that your "me time" does not always align with your hair bookings. 

We love seeing your children, and watching them grow, but at the same time we must enforce a Child Safety Policy at Halcyon. 

We kindly request that children no longer accompany parents/and or others to the salon during lengthy salon bookings.  Only children RECEIVING services may be present in our service areas. Children capable of sitting quietly and unsupervised may wait in the provided waiting area*. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind. Our salon is not child-proof. Sharp instruments, hot styling tools, chemicals, and a busy congested area makes for a potentially dangerous environment for your young children. We greatly appreciate your compliance with our Child Safety Policy.

We understand that sometimes a certain look just isn’t for you. However, if you change your mind, you will need to pay to have the service/s redone. We do not offer monetary refunds as we want you to be happy with your look, and we can’t get back the time we spent creating that look for you. If you are not satisfied with our service, please let us know within 7 days. We will do everything in our power to make it right and ensure you are delighted with the result. Redos are determined by the original stylist on a case by case 

We kindly ask that your hair has been washed a minimum of 24-48hrs before your appointment, and you arrive with your hair dry – not wet. Sorry, hot, sweaty hair straight from the gym or very dirty unwashed hair is a definite no – no, take a few minutes to give it a wash and dry. 

The tools used by our team are cleaned and sanitized appropriately between each guest. After you leave the salon we clean the area where you were seated with environmentally friendly products ready for our next guest.

Haircare products can be returned up to 2 weeks after the purchase date for an exchange as long as they are unopened/unused.